Privacy policy

Draft – to be reviewed by a legal advisor. This text is a working structure and is not final.

Last updated: [PLACEHOLDER: date]

1. Data controller

Controller: [PLACEHOLDER] Razón social, tax ID (CIF) B00000000, registered at Calle Ejemplo 1, 28001 Madrid.

Contact email for privacy matters: info@heliosrenovables.es.

Data protection officer: [PLACEHOLDER: state whether there is one and their contact].

2. What data we process

The data you give us in the quote and contact forms: name, phone, email (optional), province, town, property type, approximate monthly bill and your message.

If you come from a calculator, the data you entered in it and the resulting estimate.

To record your consent, the date and the IP address you submitted the form from.

If you accept them in the cookie notice, browsing data for analytics and advertising. See the cookie policy.

3. What we use it for

To answer your request and prepare your study or quote.

To contact you by phone, email or WhatsApp about that request.

To measure how the website is used and how our campaigns perform, only with your consent.

[PLACEHOLDER: other purposes, such as marketing communications, only with explicit consent].

4. Legal basis

Your consent, given by ticking the box on the form (Art. 6(1)(a) GDPR).

Steps taken at your request before entering into a contract, such as preparing a quote (Art. 6(1)(b) GDPR).

[PLACEHOLDER: other bases, such as legal obligations or legitimate interest, if they apply].

5. How long we keep it

While we handle your request and afterwards for [PLACEHOLDER: period] or until you ask us to delete it.

If you become a customer, for the periods required by applicable law [PLACEHOLDER: specify].

6. Who we share it with

We do not pass your data to third parties unless the law requires it.

Service providers process it on our behalf: web hosting [PLACEHOLDER: provider], email delivery [PLACEHOLDER: provider] and, with your consent, Google (Tag Manager and Analytics).

International transfers: [PLACEHOLDER: state whether there are any and under which safeguards].

7. Your rights

You can ask to access, correct or delete your data, object to or restrict its processing, request portability, and withdraw your consent at any time.

Email us at info@heliosrenovables.es saying which right you want to exercise.

If you think we have not handled your request properly, you can complain to the Spanish Data Protection Agency (www.aepd.es).

8. Security

We apply technical and organisational measures to protect your data, such as encrypted connections and access restricted to authorised staff [PLACEHOLDER: complete].